Insight Global is hiring an entry level Helpdesk Support Tech to support one of our Higher Education clients! Looking for 1-3 years of Helpdesk experience, use of ticketing systems, and experience with Windows, Mac, and Linux troubleshooting.
This is a 3-month temp contract with an opportunity to convert full-time with the client. 5 days onsite in Playa Vista, CA. Paying $17-$19/hour.
Requirements:
- 2-3 years of Helpdesk or Desktop Support experience
- Experience with ticketing systems
- Troubleshooting 10-15 tickets a day
- Experience supporting at least 200 end users
- Experience supporting audio and video systems
- Windows heavy environment but will need some Mac and Linux experience as well!
- Excellent Customer Service
Experience Troubleshooting:
- Installing software
- Admin rights for end users
- Email issues
- Applications crashing
- Outlook corruption
- Occasional walk-in help
Insight Global has benefit options available for contractors at a discount (medical, dental, vision, 401k) which go into effect upon your first day of work, as of January 2025.