Job Title: Operations Support Analyst

Location: Fort Worth, TX (Onsite required 4 days per week)

Schedule: Flexible, 24/7 Operations Environment; some after-hours and weekend availability required

About Us:

At CornerStone Technology Talent Services (TTS), we specialize in connecting top technical talent with forward-thinking companies across the nation. With decades of expertise in tech recruitment, we understand the nuances of finding exceptional individuals who thrive in complex, dynamic environments. When you partner with CornerStone TTS, you’re choosing a career built on innovation, growth, and impact.

Position Overview:

Are you passionate about ensuring seamless operations in mission-critical environments? We’re seeking an Operations Awareness Engineer to join our team. This role is pivotal in maintaining system health, optimizing performance, and ensuring operational excellence. The ideal candidate thrives under pressure, embraces challenges, and has a strong grasp of modern monitoring tools, cloud architecture, and DevOps principles.

Key Responsibilities:

• Proactive System Monitoring: Use cutting-edge monitoring tools (e.g., Dynatrace, CloudWatch, Zabbix) to identify and mitigate potential disruptions, ensuring optimal system performance.
• Incident and System Management: Collaborate with teams to analyze, resolve, and prevent critical service interruptions, driving continuous improvement in system reliability.
• Incident Response and Root Cause Analysis: Act as a key player during major incidents, managing escalations, and delivering detailed root cause analyses to prevent future occurrences.
• Process Optimization: Continuously refine monitoring and alerting processes to enhance efficiency and reduce downtime.
• Documentation and Reporting: Create clear and concise technical documentation to support processes, incidents, and system changes.

What You Bring:

• Proven Expertise: 3-5 years of experience in event monitoring, alerting, or incident management in high-availability environments.
• Technical Skills:
• Advanced proficiency in distributed systems and administration (Windows, Unix, Linux, VMWare).
• Hands-on experience with monitoring tools (Dynatrace, CloudWatch, Zabbix, or similar).
• DevOps application performance tuning and familiarity with SDLC processes.
• Proficiency in scripting/programming (Python, Node.js, Bash/sh, or similar).
• Working knowledge of ITIL best practices and incident management frameworks.
• Adaptability: Thrive in a fast-paced, 24/7 environment with a focus on mission-critical operations.
• Communication: Strong written and verbal skills to effectively document processes and communicate with technical and non-technical stakeholders.

Preferred Qualifications:

• Cloud certifications (AWS, Azure, etc.).
• Experience with infrastructure as code tools (Terraform, Ansible).
• ITIL V3 or V4 certification.
• A track record of improving monitoring and alerting frameworks to optimize performance.

Why Join Us?

At CornerStone TTS, we empower our team members to shape their careers in meaningful ways. As part of our team, you’ll work with cutting-edge technologies and industry leaders to solve real-world challenges. We value innovation, collaboration, and a commitment to excellence. If you’re ready to make a difference and grow in a dynamic environment, we want to hear from you.

Apply Today:

Let’s create something remarkable together. Submit your resume to explore how this opportunity aligns with your career aspirations.