Functionize is a leading provider of Agentic Automation Platform, transforming how businesses approach software testing. Our platform leverages advanced machine learning technologies to deliver robust, scalable, and intelligent testing tools that integrate seamlessly into diverse business environments. By AI Agents to automate complex testing tasks, Functionize enables companies to accelerate product development, reduce costs, and enhance software quality.

As a Technical Account Manager at Functionize, you’ll be the trusted technical advisor for our customers, ensuring their environments are optimized, their issues are resolved, and they are equipped to succeed. You’ll work closely with customers to understand their technical needs, guide them through configurations and integrations, and be there when challenges arise, ensuring they always get the best possible experience from our platform.

What You’ll Do

• Be the Technical Expert: You’ll dive deep into our customers’ environments, providing guidance on setup, best practices, and how to fully leverage Functionize’s platform for their unique needs.
• Lead Technical Success: From initial deployment to ongoing support, you’ll ensure that all technical aspects of the customer journey are smooth and successful, handling complex configurations and integrations with ease.
• Solve Challenges with Confidence: When technical issues arise, you’ll be the problem-solver. You’ll work closely with customers and our internal teams to troubleshoot and resolve any challenges, ensuring minimal disruption to their operations.
• Provide Proactive Guidance: You won’t wait for problems to come up—you’ll proactively monitor the customer’s usage and technical setup, recommending optimizations and improvements to enhance their experience and performance.
• Collaborate with the Best: You’ll work closely with Customer Success Managers (CSMs), Professional Services, and our product and engineering teams to ensure a seamless, well-coordinated customer experience.
• Champion Technical Feedback: As the customer’s technical advocate, you’ll gather and share valuable feedback with our product and development teams to continuously improve the Functionize platform.

Who You Are

• A Technical Problem-Solver: You love diving into complex challenges and coming up with innovative solutions. You’re at your best when troubleshooting or optimizing technical systems.
• Proactive & Detail-Oriented: You anticipate customer needs, stay on top of technical details, and provide recommendations before issues become problems.
• A Communicator Who Bridges the Gap: You can explain complex technical topics to non-technical audiences, while also collaborating effectively with engineers and technical teams.
• Customer-Centric: You thrive on helping customers succeed, always looking for ways to deliver more value and enhance their experience.
• Collaborative & Resourceful: You enjoy working cross-functionally, bringing together the right people and resources to tackle challenges and drive results.
• Technically Savvy: You have strong technical acumen, with experience in cloud platforms, automation tools, and enterprise-level solutions.

What You Bring

Experience & Background:

• Technical Account Management or Solution Architecture: A background in technical account management, solution architecture, or a similar role where you provided expert technical support to customers. This experience ensures you have the skills to guide customers through technical challenges, while delivering exceptional customer success.

Technical Expertise & Automation Knowledge:

• Automation Platform Expertise: Deep understanding of automation platforms, particularly Functionize, as well as competitive tools like Selenium, Tosca, or similar. Ability to guide customers through advanced configuration, troubleshooting, and optimization of their automation environments.
• Experience with AI/ML Concepts: Familiarity with AI/ML-driven automation tools, like Functionize's neural network and self-healing capabilities, to help customers fully leverage the platform’s intelligent automation features.
• API Knowledge & Integration Experience: Expertise with RESTful APIs, including how to configure and integrate Functionize with third-party systems. Proficiency in troubleshooting API-related issues and optimizing workflows through API automation.
• Proficiency in Scripting Languages: Familiarity with scripting languages such as Python, JavaScript, and Node.js to provide technical guidance on custom implementations, test script optimization, and advanced automation scenarios.

Cloud & Infrastructure:

• Cloud Platform Expertise: Strong knowledge of cloud platforms (GCP, AWS, Azure), enabling you to advise customers on deployment, scaling, and managing Functionize’s automation in cloud environments. Experience troubleshooting cloud-related issues such as resource allocation, uptime, or cloud-based integration.
• Experience with CI/CD Pipelines: Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab, or Azure DevOps), ensuring smooth integration of automated testing within customers' development pipelines. Ability to troubleshoot pipeline issues affecting automation runs.

Web, Database & Enterprise Systems:

• Web Technology Knowledge: Proficiency in web technologies like HTML, CSS, JavaScript, and the DOM (Document Object Model) to assist customers in addressing automation challenges related to dynamic content or element identification.
• Enterprise Software Experience: Familiarity with enterprise systems like Salesforce, Workday, ServiceNow, and their custom implementations, helping customers automate testing for complex, enterprise-grade applications.
• Database Management: Proficiency with SQL or NoSQL databases, providing the ability to troubleshoot issues involving database interactions in automated tests or help optimize data-driven test scripts.

Testing Strategies & Best Practices:

• Testing Methodologies Knowledge: In-depth knowledge of various testing strategies, including regression testing, functional testing, performance testing, and non-functional testing. Ability to guide customers on applying the right testing strategy based on their objectives.
• Automation Best Practices: Strong understanding of test automation best practices, such as data-driven testing, behavior-driven testing, and continuous testing, ensuring customers follow effective methodologies for scalable automation.

Customer Engagement & Relationship Management:

• Customer-Focused Technical Support: Ability to serve as the technical advisor for customers, providing guidance on best practices, resolving complex technical issues, and proactively recommending improvements. Focused on building long-term, trust-based relationships.
• Customer Success Collaboration: Collaborate closely with Customer Success Managers (CSMs) to align technical implementations with business outcomes. Ensure customers are fully leveraging Functionize to meet their business goals.
• Incident & Escalation Management: Skilled at managing technical escalations from customers, working with internal support and engineering teams to quickly resolve high-priority issues while keeping the customer informed.

Collaboration & Cross-Functional Communication:

• Cross-Department Collaboration: Work closely with Functionize’s product, engineering, and support teams to represent customer needs, providing technical feedback and advocating for product improvements based on customer use cases.
• Communication Skills: Excellent ability to explain complex technical issues in a way that’s understandable to both technical and non-technical stakeholders. Capable of leading technical discussions and providing clear guidance.

Project Management & Strategic Planning:

• Strategic Account Management: Ability to manage multiple customer accounts, ensuring that technical solutions align with the customer’s long-term goals. Help customers plan for future growth, new product features, and evolving use cases.
• Technical Roadmap Guidance: Assist customers in aligning their technical roadmaps with Functionize’s product development, offering insights into upcoming features or product enhancements that could benefit their automation strategy.

Agile & DevOps Methodologies:

• Agile Methodologies Experience: Strong familiarity with Agile development environments (Scrum, Kanban), ensuring that customers can integrate Functionize into their Agile workflows, delivering continuous testing and feedback.
• DevOps Knowledge: Understanding of DevOps practices and the role of automation in modern DevOps environments. Ability to help customers integrate testing seamlessly into their continuous integration and deployment pipelines.

Soft Skills (Problem Solving & Proactivity):

• Proactive Problem-Solving: Ability to anticipate customer needs, identify potential challenges before they escalate, and offer proactive recommendations for improving automation processes.
• Collaboration & Leadership: Strong leadership abilities to guide customers through complex technical challenges, providing strategic advice while coordinating with multiple teams to deliver seamless solutions.