** this role will be on site in Lakeland for 90 days then transfer fully remote***

Pay rate starts at 17.50/hr

Summary:

Pursue collections and keep accounts current by contacting customers via telephone or email. Determine customer’s ability to pay and offer appropriate payment options. Enter details of conversation and agreements into computer system. Act as primary contact for collection issues. Analyze information using computers with business processing software. Review and correct any payments posted in accounting systems. Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.

Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

CRITICAL TASKS

Collections

• Evaluate account information presented by automated calling system.
• Communicate with customers regarding delinquent account status.
• Determine customer’s ability to pay and offer appropriate payment options.
• Enter details of conversation and agreements into computer system.
• Review and comprehend delinquency status reports.
• Review and identify payment posting errors in financial systems and file for corrective action.
• Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.
• Submit requests on behalf of customers for reports, statements, and forms to internal processing groups.
• Analyze information using computers with business processing software.
• Keep team leads/managers/directors abreast of trends and issues or status of work.
• Use computer systems and software packages to input, access, modify, store, or output information.
• Enter and retrieve data from computer systems using a keyboard, mouse, or trackball.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.