Good Ranchers is looking for Customer Experience Representatives to join our team in Houston, Texas! At Good Ranchers, we want to feed the American family and give to those who can't feed themselves, all while strengthening the American agriculture supply chain. Our Customer Experience Representatives act as a liaison to provide product information, answer questions, and resolve any emerging issues that customers may face. Our team members are energetic, empathetic, and genuinely excited to help customers. The Customer Experience team here at Good Ranchers is dedicated to ensuring excellent service standards by responding quickly and efficiently to customer inquiries and maintaining high customer satisfaction to increase a customer's lifetime value. If you think you've got what it takes to thrive as a Customer Experience Representative for one of the fastest-growing companies in America, we look forward to hearing from you!

Responsibilities

• Provide outstanding customer service to ensure repeat satisfaction
• Manage incoming phone calls, emails, chats, and any other inbound communications
• Promote our 100% American meat and subscription service benefits to current and potential customers
• Assist with the placement of orders, refunds, or subscription queries
• Able to troubleshoot and resolve customer complaints through excellent problem-solving skills
• Proactive in reaching out to customers to ensure complete satisfaction with purchases in order to prevent churn
• Gather common feedback and escalate queries and concerns to management
• Complete other duties at the discretion of management

Qualifications

• Prior customer service experience preferred
• Comfortable on phones in an open-concept workspace
• Well-organized with the ability to handle multiple responsibilities within a fast-paced service environment
• Strong grammar/spelling and written communication skills
• Available between 25-40 hours per week (including evenings and weekends)