Job Title: Senior Field Service Technician
Location: Dallas, TX
Duration: Contract
JD:
ore Responsibilities:
We're seeking a technically minded problem solver who can thrive in a dynamic environment where standard flowcharts don't dictate solutions. You'll be responsible for:
• Delivering technical support through phone and walk-up channels, requiring independent critical thinking and creative troubleshooting approaches
• Resolving both routine and complex issues across Windows and Microsoft environments without relying on predefined scripts
• Demonstrating adaptability by finding innovative solutions for unique technical challenges
• Contributing to and maintaining our knowledge base with practical, experience-driven solutions
Technical Expertise Required:
• Proven hands-on experience troubleshooting:
? Windows 10/11 operating systems and Microsoft 365 ecosystem
? Network connectivity issues at both basic and advanced levels
? Hardware connectivity and compatibility challenges
? Mac OS & iOS devices
? Complex application interactions and system crashes
Tools & Systems Experience:
• Proficiency with Remedy, Genesys, Active Directory
• Working knowledge of Azure, PowerShell, SharePoint, and SCCM Remote Control Viewer
• Experience with documentation and ticket management systems
Key Qualifications:
• Associate's Degree with 5+ years of professional technology support experience
• Must be eligible for CJIS certification
• More importantly: Demonstrated ability to:
? Solve complex technical problems without relying on pre-written solutions
? Effectively communicate technical concepts to non-technical users
? Self-manage and prioritize multiple concurrent issues
? Learn and adapt to new technologies quickly
Assessment Process: Candidates should be prepared to:
• Participate in technical scenario discussions where they explain their troubleshooting methodology
• Demonstrate problem-solving abilities through real-world technical challenges
• Share examples of complex issues they've resolved through independent analysis