Summary

As a Client Service Associate, you will work in collaboration with the external and internal Distribution team, Intermediary Distribution Group Associates, Institutional Associates and Relationship Managers in order to coordinate and service support all aspects of the client, Personal Financial Advisor (PFA), and Consultant relationship.

Responsibilities

• Develop comprehensive knowledge of all investment solutions available and serviced through Manning & Napier
• Develop a comprehensive knowledge of custody services and processes for all types of accounts
• Coordinate and monitor account openings, asset transfers and account closing processes and documentation.
• Oversee the preparation and accuracy of client reports including year-end summaries, 1099 reporting, performance reports, client statements, and ad hoc requests
• Prepare and coordinate client reviews for meetings and mailings
• Participate in problem solving and troubleshooting of client, PFA, and Distribution team issues and inquiries
• Critical review of incoming correspondence (i.e., trading directives and actionable items) and ensuring these items are properly routed for timely processing and approved accordingly
• Assist with client portal support phone queue
• Escalation of problems or issues to management as appropriate
• Participate in prospecting initiatives and campaigns as appropriate
• Provide back-up coverage and support to other members of the team
• Assist with training new team members on practice and procedure, and mentoring new Client Service Associates
• Other projects as assigned

Qualifications

• Bachelor’s degree
• One year of investment industry experience preferred
• Series 7 and 66 or equivalent to be obtained within 12 months of start date
• Prior direct client relationship experience preferred
• Work independently with strong prioritization and organization skills
• Excellent verbal and written communication skills
• Comfort in dealing with numbers/mathematics

Compensation: Expected hourly rate between $25 - $28.21 per hour