Job Title: Call Center Representative

Location: Chicago (River North Area, 5 Days On-Site)

Job Type: Temp to Hire

About Us: Our client is a leading company dedicated to providing exceptional service to their clients. Their team is committed to helping individuals and families navigate their healthcare options with ease and confidence.

Job Description: Our client is seeking a highly motivated and experienced Call Center Representative to join their team. The ideal candidate will have a strong background in healthcare and be capable of handling a high volume of calls efficiently and professionally.

Key Responsibilities:

• Answer incoming calls from clients and provide accurate information about healthcare services.
• Assist clients with enrollment, claims, and other healthcare-related inquiries.
• Maintain detailed and accurate records of client interactions.
• Resolve client issues and escalate complex cases to the appropriate department.
• Provide exceptional customer service and ensure client satisfaction.

Qualifications:

• Previous experience in a call center environment, preferably in the healthcare industry.
• Strong knowledge of healthcare services.
• Excellent communication and interpersonal skills.
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency in using computer systems and software applications.

Apply Today!