Customer Service Representative (CSR) - Overview

- Contract length: Approx. 1 year,

- Location: Onsite in Brea, CA

- Firm hourly rate: $21/hr

- Hours: Fulltime, M-F, 7:30am - 4:00pm

- Contractor benefits available

Key Responsibilities:

• Customer Interaction: Build relationships with customers via phone and email, helping with orders and resolving issues to ensure satisfaction.
• Order Processing: Take and process customer orders through phone, fax, and electronic methods (EDI), ensuring accuracy.
• Team Support: Assist sales and service teams by providing order details and proof of delivery.
• Problem Solving: Handle customer complaints and inquiries efficiently.
• Documentation: Keep accurate records of orders and customer interactions.
• Multi-tasking: Manage several tasks in a fast-paced environment while meeting deadlines.
• Collaboration: Work with internal teams (Sales, Service, Finance, IT) to ensure smooth operations.

Required Skills & Qualifications:

• Experience: 1-3 years of customer service experience.
• Education: High school diploma (Associate’s degree preferred).
• Technical Skills: Basic computer skills (MS Office: Word, Excel, Outlook). EDI experience is a plus.
• Communication: Clear and efficient communication skills.
• Math Skills: Basic math and data handling.
• Soft Skills: Good at multitasking, problem-solving, time management, and staying organized.

Personal Traits:

• Positive attitude, strong work ethic, and attention to detail.
• Ability to work well in a team and handle customer concerns calmly.
• Willingness to learn and grow professionally.