The Director of Technology leads the IT department, overseeing the development, implementation, and maintenance of systems and infrastructure. This role collaborates with cross-functional teams and IT partners to align technology solutions with organizational goals. As a member of the Leadership Committee, the Director is committed to fostering a culture that connects BIG dreams to BIG fun.

Key Responsibilities:

• Oversee IT infrastructure and applications, ensuring alignment with organizational objectives.
• Manage all stages of the development lifecycle for new projects and maintain existing programs.
• Prioritize short- and long-term goals in collaboration with the Vice President of Gaming Operations.
• Ensure timely updates and maintenance of hardware and software systems.
• Monitor and address corporate security risks.
• Supervise helpdesk operations and ensure prompt resolution of reported issues.
• Lead technical projects, including network delivery, development, and disaster recovery processes.
• Manage vendor relationships and provide strategic input on new products and IT enhancements.
• Prepare budgets and capital project proposals for senior executives.
• Improve IT procedures, ensuring efficiency and compliance with industry standards.
• Deliver exceptional service to internal stakeholders, maintaining professionalism and a guest-focused attitude.
• Develop strong, positive relationships with team members, guests, and vendors.

Qualifications:

• 3+ years of direct IT experience, with proficiency in:
• O365/M365 (Office Applications, OneDrive, Microsoft Teams)
• Networking (Layer 2/3, VLANs, routing, Wi-Fi, firewalls)
• VOIP systems, Point of Sale systems, PC hardware, and desktop system troubleshooting
• Microsoft Server Operating Systems (2008–2022) and desktop OS (Windows 10/11)
• Office 365 Administration, Azure AD/Entra, and domain administration (GPOs)
• Backup/recovery processes and virtualization tools (Hyper-V, VMware)
• Strong knowledge of antivirus and email filtering tools (SentinelOne, Malware Bytes).
• Must be able to work flexible shifts, including weekends and holidays.
• Ability to obtain and maintain a valid NH Lottery Commission license.

Skills & Attributes:

• Strong leadership, problem-solving, and communication skills.
• Commitment to safety, integrity, and professionalism in a fast-paced environment.
• Ability to work independently or collaboratively as needed.