Position – Mac/PC Technician

Location: Baltimore, MD

Duration: long term contract

Pay rate $25/hr on w2

Shift start time and end time? 8am – 5pm EST

100% onsite role

Responsibilities :

This role requires MAC OSx, Windows 10/11, Service Now and Office 365 Suite experience in a professional setting. A/V experience would be a plus.

Provides support for software and hardware for desktops and laptops

Provides maintenance and support on legacy products

Installs and maintains PCs and associated software and peripherals

Performs installs, moves, adds and changes as required

Tests and certifies PCs and client approved applications

Provides follow-up on problems or escalation

Maintains a high degree of professionalism in actions, demeanor, and dress. C-Level support will be required.

Ensures customer satisfaction throughout the service delivery transaction

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

May be required to assist with support of servers or network devices with guidance through support. Certification not required