Learning and Development Specialist

Are you ready to join a dynamic team in the world of auto claims learning and development? We are seeking a dedicated and enthusiastic Learning and Development Specialist to join our team. The ideal candidate will be responsible for designing, developing, and delivering comprehensive training programs that enhance the skills, knowledge, and performance of our Independent Agent Channel claims department. This role will play a crucial part in driving the company's growth by ensuring that our team is well-equipped to meet business goals.

Essential Functions and Responsibilities

• Design, develop, and implement engaging training materials, including e-learning modules, workshops, and instructional guides.
• Facilitate training sessions, both in-person and virtually, ensuring effective delivery and engagement.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Collaborate with department managers to identify training needs and develop tailored learning solutions.
• Provide coaching and support to employees to enhance their professional growth.
• Coordinates regular feedback meetings and sharing of expectations and results between employees and managers.
• Maintain up-to-date knowledge of industry trends and best practices in learning and development.
• Support the onboarding process by providing new hire orientation and training.
• Manage the learning management system (LMS) and ensure all training records are accurately maintained.

Requirements and Qualifications

• Ability to design and facilitate highly effective claims technical and claim system training.
• Excellent presentation and facilitation skills.
• Proficiency in e-learning authoring tools and LMS platforms
• Strong interpersonal, problem-solving and organizational skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Exceptional written and verbal communication skills.
• Ability, aptitude and desire to develop and train employees at all levels within the organization.
• Commitment to the delivery of True Service.
• Travel between Claim offices as needed, potentially up to 25% of time.

Education and Experience

• Bachelor’s degree (B.A.) from a four-year college or university, or a combination of education and experience.
• 2+ years of experience in learning and development, preferably within the insurance or financial services industry.
• Experience in a claims handling role or advanced knowledge of claim departmental processes, procedures and responsibilities gained through exposure in a similar role with a Property & Casualty insurance carrier preferred.

Skills and Certifications

• Strong knowledge of instructional design principles and adult learning theories.
• Excellent presentation and facilitation skills.
• Experience with Instructional Design products such as Camtasia, Adobe Creative Cloud Bigtincan and SnagIT.
• Proficiency in e-learning authoring tools and LMS platforms.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong interpersonal and communication skills.
• Certification in training or instructional design (e.g., CPLP, ATD, or similar) is a plus.

If you are ready to make a significant impact and lead a team dedicated to achieving exceptional results, we want to hear from you. Apply now to become part of our dedicated team!

About Plymouth Rock

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.