The role involves servicing and repairing a range of complex office equipment at customer locations, often requiring specialization in certain products. The position may include responsibilities as a Team Lead or Coordinator and necessitates one Industry Certification.

Responsibilities

Specialize in servicing and repairing complex office products.

Manage territory, inventory, and customer relationships.

Provide 2nd level technical support to fellow technicians.

Meet productivity levels according to workload and experience.

Identify revenue opportunities through supply leads, contract sales, and assessments.

Work with minimal supervision, demonstrating technical expertise.

Conduct diagnostics, installations, removals, and retrofits.

Complete technical training on new equipment.

Train new and existing technicians and conduct technical seminars.

Serve as a communication link for unresolved technical issues and ensure high customer satisfaction.

Maintain professional relationships with company personnel.

Qualifications

Technical skills acquired through completion of technical school.

Minimum of 3 years of related experience, including 2 years as a Technology Service Consultant I.

One Industry Certification required with sustained performance at an expected level for at least 2 years.

Valid state driver's license and appropriate auto insurance as per company policy.

About the Company

Ricoh: A team driven by passion and purpose, focused on delivering services, solutions, and technologies that enhance business success. Ricoh seeks talented individuals to join high-performance teams and is committed to excellence, encouraging contributions that help shape the future of the industry.