Key Duties & Responsibilities

The Role’s responsibilities include, but are not limited to:

• Reports to the Service Center Manager (SCM) and will lead and be accountable for the day-to-day operations of the fabrication sales business unit.
• Understand the complex sales, procurement and logistics side of MRC Project initiative and coordinate to ensure they are meeting our customers’ expectations.
• Establish a collaborative and effective working relationship with customers, internal partners and stakeholders, and supply chain to strategically grow and develop project business.
• Identify and develop strategies for continual process improvement within the business unit to better meet the needs of our customers.
• Show leadership for the safety program and engage employees in understanding, ownership, and compliance with all safety guidelines; drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures.
• Understand the complexity of our customers’ multiple projects and strategically allocate the work to meet or exceed our customers’ needs.
• Monitor workflows throughout the team to ensure timely accomplishment of sales, service, warehouse, and logistics duties.
• Lead employees to anticipate and solve problems and plan for workload changes.
• Motivate and challenge employees and encourage growth and development; Promote strengths; address weaknesses.
• Set clear expectations and measure results with clear, consistent communication. Provide timely, candid feedback and hold people accountable.
• Identify and initiate or obtain training required for employee success in performing duties.
• Maintain confidential information appropriately, to include pricing and contract information, resale costs, labor costs and expense items.
• Administer, communicate, and promote awareness and compliance with MRC policies, procedures, and expectations to all employees; to include strict enforcement and compliance with DOT and SOX compliance guidelines.
• Research and develop information on new projects.
• Help to develop new business through delighting our customers and partner with local, regional and corporate resources and sales teams to identify and drive growth in key markets.
• Identify and implement strategic solutions to customers’ needs.
• Develop and maintain standards of service that deliver unbeatable excellence.
• Communicate honestly and consistently to reaffirm MRC’s reputation for ethical and dependable partnership.
• Keep Service Center Management informed of the area’s performance and provide advice on those matters that are mutually pertinent.
• Carry out other duties within the scope, spirit, and purpose of the job.

Required Experience

• Undergraduate degree or related work experience that provides the knowledge and abilities necessary to perform the work.

Skills & Abilities

• Demonstrated competence in the use of computers and software applications.
• Demonstrated leadership and interpersonal skills.
• Ability to effectively present information in one-on-one and small group situations
• Willingness and ability to travel within and outside business unit service area, with occasional overnight stays.
• Valid Driver’s License with the ability to meet the MRC vehicle policy.

Working Conditions

• Most work is performed at a desk or in front of a computer.

Able to sit/stand for long periods of time.