YOUR ROLE

Responsible for managing and overseeing the 24/7/365 CEVA Security Intelligence Operations Center (SIOC) in Houston TX. Responsible for daily operations of security personnel, developing and implementing standard operating procedures for security operations and incident management. Collaborate with CEVA Leadership, CMA CGM Leadership and Customers to ensure the SIOC continues to meet their needs. Develop and report on Key Performance Indicators for the department, oversee and manage the financial aspects of the SIOC budget. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Perform other job-related duties as requested.
• Lead, direct, and oversee the 24/7/365 Security Intelligence Operations Center(SIOC) based in Houston, TX.
• Develop, implement, and maintain standardized operating procedures for security operations.
• Be able to manage diverse teams, be a good teacher, and able to articulate clear requirements.
• Excel at managing multiple priorities and escalating significant issues to senior-level management as necessary, while providing reasonable solution options.
• Seek authentic partnerships throughout the business, and with critical vendors.
• Be able to develop & implement GSOC technology capabilities, optimizing security preparedness, incident reporting, risk monitoring, travel safety, and emergency response.
• Collaborate with internal customers such as CEVA Leadership, CMA CGM Leadership as well as external customers such as CEVA business partners and vendors.
• Develop and monitor KPIs to evaluate the organization’s performance and institute action plans to mitigate lagging KPI performance.
• Understand tactical/actionable intelligence and the value it brings to risk management
• Develop a financial costing model to charge business units as customers for services provided by SIOC.
• Develop and maintain all financial aspects of the SIOC.
• Be directly responsible for the team that conducts intelligence gathering, intelligence analysis, and crisis / incident management.
• Be comfortable gathering and evaluating open-source intelligence, analysis, and reporting best practices.
• Collaborate with Human Resources to develop a staffing model to ensure clear career progression from entry-level personnel to advanced leadership personnel.
• Closely collaborate with other divisions of security and their leadership.
• Conduct annual performance reviews for all subordinates.
• Address all employee performance problems promptly and directly in accordance with personnel policies.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking, and participation in professional organizations.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• High School Degree or GED required.
• Bachelor’s Degree or equivalent practical experience
• 10 Years experience working a security operations center, emergency service control room, or similar environment developing appropriate security protocols, processes and technologies
• 5 years’ experience as a people manager

Preferred:

• Professional certification such as CPP, PSP, PCI, CISSP, CFE, ATAP.

Specialist Knowledge & Skills:

• Integrity and professionalism
• Experience managing multiple security related teams and programs
• Ability to multi-task in a fast-paced and ever evolving environment
• Global mind set with strong communication, highly organized, exceptional attention to detail, and customer service skills
• Advanced proficiency in Microsoft Office, internet, web-based and job specific related software applications including knowledge of physical security information management software.
• Knowledgeable and experienced with physical security, security principals, investigative processes, and report preparation
• Knowledgeable and experienced in managing security and surveillance related systems, CCTV, access control, GPS tracking and intrusion tracking.
• Experience with, or ability to understand internal and external implications of solutions proposed, potential areas of risk and methods to limit liabilities.
• Knowledgeable in the principles of project management, quality assurance and contract service delivery.
• Ability to establish and manage vendor relationships.
• Requires excellent problem solving and analytical skills.
• Ability to handle sensitive and/or confidential documents and information.
• Broad knowledge of and experience with open-source intelligence gathering, analysis, and reporting best practices
• Ability to make the internal customers and their needs a primary focus of one's actions; develops and sustains productive relationships.
• Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.

Interpersonal & Communication Skills:

• Must be able to read, write and speak English fluently.
• Ability to effectively communicate security operations related concepts to a broad range of technical and non-technical staff.
• Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
• Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from management, employees, and vendors.
• Strong interpersonal skills including diplomacy and patience.

Other Information:

• Ability to work in a flexible scheduling environment (nights, weekends, and holidays) as operational needs dictate.
• Travel is required at least 15% of the time in this position. Travel identified is approximately 90% domestic (within the United States) and approximately 10% international (outside of the United States).

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a competitive benefits package

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.