You have these minimum qualifications:

• 5 years of work experience in digital or infrastructure operations

• Experience in web-based services/agile software development

• Solid background in troubleshooting complex technology solutions

• Initiative and the ability to work both as a reliable team member and an individual contributor

• A passion for delivering a quality digital experience for both team members and customers

It would be useful if you have:

• Bachelor’s degree in computer science, information systems, or related field

• Experience using ticketing systems and application monitoring tools

• Excellent communication skills, including the ability to explain technology solutions in business terms, establish rapport, and persuade others.

• Ability to balance customer priorities to deliver effective and timely solutions