Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Pay Range: $75,000.00 - $85,000.00

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here .
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here .
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here .
• Iris, Powered by Generali: identity and digital protection solution. Learn more here .
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here .

What you’ll be doing.

Job Summary:

The Product Implementation Specialist’s primary responsibility will be to ensure the technical set up and reporting of Generali Global Assistance’s portfolio of travel insurance programs within the long and short-term product goals. This position is responsible for assisting the evolution of Generali Global Assistance’s product line life cycle including new product concept testing, implementation, and expiration. This role reports to the Chief Commercial Officer.

Principal Duties and Responsibilities:

• Be an expert in the producer and product set up of Generali Global Assistance’s current internal operating system TIPS
• Create complicated pricing sheets in Excel
• Troubleshoot technical challenges in product, reporting and fulfillment and advise programming team on how to solve; work collaboratively with other departments to develop short- and long-term solutions
• Test potential product and fulfillment solutions within TIPS Test and on test producers, and implement technical solutions upon completion
• Provide xml specs for business partners as needed
• Support Business Excellence and Reconciliation on retroactive changes made to large numbers of policies
• Policy entry in order to validate product performance
• Participate in team discussions to develop solutions for product design and future implementation challenges to meet the needs of new and existing business partners
• Test new product concepts within TIPS and provide feedback to departments on functionality and potential solutions
• Set up new products into TIPS, perform preliminary quality assurance testing on accuracy of product design, coverages and rates, and coordinate with appropriate departments on complete end-to-end testing of products and rates
• Set up fulfillment within TIPS and perform preliminary testing of functionality and accuracy
• Create lines of business within TIPS as needed
• Ensure that production bonuses are being properly accrued for in TIPS
• Set up purchase page specifications and affiliate links
• Create product pop-up notes as needed
• Set up new partners into TIPS onto appropriate products, commission models, and lines of business
• Inactivate partners and affiliate links
• Coordinate with Accounting on retroactive commissions due to software companies and other booking platforms
• Coordinate with Compliance Department in order to align product collateral to coverage setup on product install
• Test products for compliance with underwriting guidelines

Required / Desired Knowledge, Experiences and Skills:

Requirements:

• 2-4 years of insurance experience in product implementation required
• Demonstrated problem-solving, analytical and organizational skills
• Excellent verbal and written communication skills
• Demonstrated ability to work collaboratively and effectively with all levels within an organization
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Advanced working knowledge of Microsoft Excel is required
• Working knowledge of XML and SQL is required

Preferred:

• Experience within the travel insurance industry and/or regulated industry

Education/Certifications:

Requirements :

• High School Diploma or Equivalent (GED) required.

Preferred:

• Bachelor's degree (B. A.) from four-year college or university

Where you’ll be doing it.

This is a hybrid role based out of our San Diego office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.

When you’ll be doing it.

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

Apply today to begin your next chapter.

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here:

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.