Enterprise Applications and Operations Manager

Location: Phoenix, AZ, 85012 ( Onsite)

6 Months

Five years of demonstrated, competent people management experience leading technical teams in a medium-large enterprise technology environment is required.

This individual will apply proven leadership, communication, and technical skills to guide and assist in efforts related to the design, development, and deployment of mission-critical information systems. Day-to-day responsibilities are 75% people management/leadership, 35% hands-on technical.

Skills Required:

• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Strong customer-service orientation.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to conduct research into application issues and products.
• Highly self-motivated and directed.
• Demonstrated problem-resolution and analytical/critical thinking skills and abilities.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Ability to practice servant leadership.

Experience Required:

• Proven experience in overseeing the direction, development, and implementation of software solutions.
• Direct, hands-on experience with automated software management tools.
• Strong knowledge of multi-tiered applications, software quality assurance best practices, and methodologies, including automated SDLC pipelines.
• Extensive experience with administering and maintaining core infrastructure and software applications. The following products are used within ASRS’ technology environment. Experience with these specific systems is not required; however, candidates must be familiar working in and managing similar environments.
• IBM FileNet
• Kofax (Tungsten Automation)
• Atlassian Jira, Jira Service Management, Confluence
• Fortra GoAnywhere Managed File Transfer (MFT)
• Public Key Infrastructure
• Microsoft Windows Server and client operating systems, Active Directory, Group Policy and other related technologies
• Linux Server operating systems
• Docker Containers and Kubernetes
• SolarWinds Network Monitoring and Alerting product suite
• Must have: Experience with AWS Public Cloud Infrastructure including infrastructure as code (CloudFormation, CodeCommit, CodePipeline).

Technically fluent in scripting languages, including Powershell to automate operational tasks and routines for efficiency and accuracy.

• Working knowledge of network and computer operating systems, including Windows and Linux.
• Strong project management skills and/or substantial exposure to project-based work structures.
• Excellent understanding of the organization’s goals and objectives.
• Knowledge of applicable data security/privacy practices and laws.
• Ability to support a 24x7x365 mission-critical enterprise public cloud and on-premises IT ecosystem.

Education:

• Four-year college or university degree in computer systems design or computer science, and/or five years equivalent work experience leading technical teams in a med-large enterprise.
• Preferred: Relevant technical certifications.

Additional Information:

• •Occasional evening and weekend work to meet deadlines and/or respond to critical incidents.
• •Sitting for extended periods of time.
• •Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• •Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• •Physically able to lead and/or participate in training sessions, presentations, and meetings.