This is a 4 days a week onsite position in Bellevue, WA (Seattle Area) with 1 floating work from home

The Senior Technical Program Manager ERP is responsible for leading pivotal technical programs within our Technology Team. This role demands a strategic thinker with robust experience in program management and a knack for steering cross-functional teams toward success. The TPM will be the primary program manager within the our Technology team and looked upon as a leader, bringing more communication and predictability within our delivered technology stack. Within the Technology team, there are three programs the TPM will manage:

• Dynamics 365 Finance & Operations
• Dynamics 365 Customer Engagement
• New XA Client Onboarding

Reports to

SVP Technology

Essential Job Duties

• Strategic Program Leadership: Spearhead the planning and execution of intricate technical programs, aligning them with our strategic business objectives
• Operational Excellence: Drive the operational aspects of product development, ensuring top-tier quality and efficiency that meet customer expectations
• Stakeholder Collaboration: Collaborate with senior management and stakeholders to define program goals and deliverables that propel business objectives
• Experience leading technology projects through full program lifecycle including planning, execution, project closure, stakeholder management and issue/dependency management
• Experience developing and maintaining a comprehensive project portfolio, ensuring alignment with business objectives and technology projects, and tracking and maintaining schedules and status across multiple development projects
• Managing third party vendors used as either strategic outsource partners or tactical offshore developers from contractual agreements through resourcing and execution
• Strong, clear and concise documentation and communication skills with broad range of technical/non-technical resources, internal/external audiences, and all levels of the organization
• Ability to translate technical requirements into work delivery plans
• Strong Problem-solving and proven data driving-decision making abilities, proactively identifying critical-path actions, risks, and opportunities to accelerate progress
• Experience with varying project management methodologies (ie. Waterfall, agile, scrum)
• Hands-on experience with leading teams through agile transformation

Basic Qualifications

• Educational Background: Bachelor's or higher degree in Business Administration, Engineering, or related fields
• Professional Experience: At least 5+ years in technical program management within software and product management, including 5+ years in a leadership role managing diverse teams
• Experience in an agile environment, specifically working in multi-week sprints

Preferred Qualifications

• Bachelor’s and/or master's degree in a technology related field
• 5+ years of experience driving technology programs and/or projects