Key Responsibilities :

1. Process Discovery and Analysis :

• Collaborate with business stakeholders to identify automation opportunities.
• Conduct comprehensive assessments of business processes to evaluate their suitability for RPA.
• Gather, document, and analyze business requirements, including inputs, outputs, exceptions, and business rules.
• Create As-Is and To-Be process maps using tools like Visio or Lucidchart .
• Identify inefficiencies, pain points, and areas for process improvement through automation.

1. Solution Design and Documentation :

• Develop Process Design Documents (PDD) detailing workflows, business rules, and exceptions.
• Contribute to the creation of Solution Design Documents (SDD) in collaboration with the RPA development team.
• Draft Business Requirements Documents (BRD) for automation projects.
• Work closely with process owners to ensure clear understanding of automation goals and outcomes.

1. Stakeholder Engagement :

• Act as the liaison between business units and the RPA development team to ensure seamless implementation.
• Facilitate User Acceptance Testing (UAT) and address issues or required changes.

1. RPA Lifecycle Support :

• Support RPA developers during the build phase by clarifying business logic and rules.
• Collaborate with RPA Developers and SMEs to ensure comprehensive bot testing.
• Assist in deployment activities, including documentation, change management, and user training.
• Monitor post-implementation performance and support ongoing optimization efforts.

Required Skills :

• Business Process Mapping & Documentation : Strong understanding and experience in documenting business processes.
• RPA Tools Knowledge : Familiarity with tools like UiPath and Microsoft Power Automate .
• Agile Methodologies : Understanding and experience working in Agile environments.
• Data Analysis & Reporting : Proficiency in analyzing data and updating reporting materials (e.g., PowerPoint decks).
• Automation Hub & Insights Reporting : Experience using these platforms.
• Communication Skills : Excellent ability to collaborate with both technical and non-technical stakeholders.
• Problem-Solving : Strong analytical skills to assist with troubleshooting during automation deployment and optimization.

Preferred Qualifications :

• Bachelor’s degree in Business Administration , Computer Science , or related field.
• RPA Tool Certifications : UiPath Business Analyst, Blue Prism Analyst, or similar.
• Previous experience in process automation or business transformation projects .
• Experience in change management and user training .

Soft Skills :

• Stakeholder Management : Build trust and effectively manage expectations with business units.
• Attention to Detail : Ensure business requirements are meticulously captured and documented.
• Collaboration : Work well with cross-functional teams, including developers, testers, and business users.
• Adaptability : Comfortable with evolving requirements and shifting project priorities.