**CANDIDATE MUST RESIDE IN METRO-DETROIT AREA TO BE CONSIDERED FOR POSITION**

Overview :

HCi, a leading provider of quality, innovative, and energy efficient hydronic balancing products for the HVAC industry, is seeking a Customer Service Representative. The successful candidate would possess education and early job experience that will help lead to the success of HCi by processing complex orders, and by producing quality, competitive, HVAC estimates. The candidate should also have an educational background and or working knowledge of plumbing and HVAC systems.

Responsibilities :

• Process PO’s and enter orders into HCI’s enterprise system
• Manage time effectively, meet performance goals, and work cooperatively with other members of the team
• Determine customer needs and expectations in order to recommend specific products and solutions
• Provide accurate information regarding availability of in-stock items
• Answer all calls effectively and efficiently
• Compile and finalize estimates within provided deadline
• Assist customers with lead time and tracking requests
• Technical support to the product line
• Follow company policies and procedures
• Perform other duties as and when required

Job Requirements:

• Bachelor’s Degree desired
• A minimum of 1-3 years’ experience (Education may be taken in conjunction with experience)
• Knowledge of plumbing and HVAC systems preferred
• Computer Program proficiencies: Strong Excel skills, MS Word and Outlook
• Attention to detail and accuracy
• Anticipate requirements and cost components of projects
• Strong organizational skills and ability to multi-task
• Aggressive nature, independent thinker
• Excellent communication skills with team members and clients
• Customer Service Focus
• Desire to learn

Hydronic Components Inc., is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.