The Quality Manager is responsible for leading quality assurance and quality control programs. This includes compliance with health & safety regulations, audits, quality assurance oversight, customer satisfaction, relationships with other areas, and vendors.

Responsibilities

• Oversee team of Quality Coordinators/Technicians
• Ensure compliance with all Health and Safety regulations and Good Manufacturing Practices (GMP) requirements
• Maintain all quality programs and ensure they are kept up to date
• Drive continuous improvement initiatives within the quality management system, leveraging data and feedback to enhance processes and product quality
• Document standard work instructions for routine and repetitive tasks and provide to team members responsible for completing the tasks
• Conduct training for new hires and staff
• Work with all levels of management to maintain SQF certification
• Oversee CAPA/SCAR system
• Maintain a thorough understanding of each production process and products, including components and functions
• Assist in all necessary third-party audits and ensure that corrective action lists are communicated to the appropriate departments for review
• Complete all customer questionnaires, assist with customer audits and provide corrective actions
• Communicate with customers on complaints about products and work with other departments to form corrective action plans to prevent further occurrences
• Ensure appropriate budgetary / spending controls are in place and being applied

Requirements

• Bachelor’s degree or equivalent work experience
• 5+ years of supervisor/management experience
• 8+ years of manufacturing experience
• Understanding of ISO and HACCP principles
• Knowledge of GMP and SQF audits
• Strong customer interaction skills
• Excellent written and verbal communication skills
• Computer proficiency including MS Office