Contract Length: 6 months

Position Type: Onsite in Harrisburg, PA

Location: Harrisburg, PA

*local candidates only, no relocation available, non-local candidates will not be considered

Qualifications/Requirements

• Minimum 2 years of experience in assistive technology hardware and software.
• Minimum 4 years of experience in desktop and end-user support.
• Strong history of understanding and interest in current and emerging technologies demonstrated through training, job experience, and/or industry activities.
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
• Demonstrated customer focus, building strong customer relationships.
• Strong analytical skills – strong problem-solving skills, can communicate in a clear manner through multiple mediums and effectively evaluates information as well as data to make decisions; anticipates obstacles and develops plans to resolve.
• Change oriented – actively generates process improvements; supports and drives change, and confronts difficult circumstances in creative ways.

Essential Responsibilities

• Technical expertise in incident and change management via ServiceNow
• Experience providing support to assistive technology software and hardware
• Technical knowledge in workstation deployments and installation
• Expert knowledge of MS Office products and troubleshooting skills
• Performs hardware and software diagnostics
• Performs physical installation of IT equipment
• Excellent communication skills and assist customers to resolve issues
• Assist remote IT support teams