Job details:

Job Title : Medical Assistant

Facility : Texas Children's Legacy Tower

Location : 6651 Main St, Houston, TX 77030

Duration : 04-06+ Months + High possibility of extension

Pay rate :- $20-$24/hr on W2.

Duties:

• Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally

sensitive manner.

• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or

unanticipated problems.

• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.

• Proactively approaches dissatisfied customers and implements customer service recovery measures.

• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.

• Obtains translation services as needed for customers.

• Participates in clinic meetings to assist in planning optimal patient flow for session/day.

• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and

development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.

• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

o Demonstrates positive and effective interpersonal skills, communication, and customer service skills.

o Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.

o Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.

o Will float between off-site and medical center location

o May collect specimens and perform Point of Care Testing.

Skills:

• Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related

medical terminology and customer service concepts.

• The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate

interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide

excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is

necessary. Bilingual in Spanish/English a preferred

Education:

REQUIRED- 2 years of related experience

ONE of the Certifications or Registrations listed below:

CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or

CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or

EMT - Emergency Medical Techn Texas Department of State Health Services Or

EMT-A - Advanced EMT Texas Department of State Health Services Or

EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or

EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services Or

EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or

LIC PAR - Lic-Paramedic Texas Department of State Health Services Or

NCMA - National Cert Med Assistant National Center for Competency Testing Or

NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or

RMA - Registered Medical Assistant

American Association of Medical Personnel,

American Allied Health, American Medical

Technologists, or American Registry of Medical

Assistants