Job Title: Service Now Architect

Position: Contract

Location: Onsite; Woodlawn, MD

Public Trust Clearance Required

We are seeking an experienced ServiceNow Architect to lead platform implementations, design scalable solutions, and drive innovation across various ServiceNow modules. This role requires expertise in scripting, configuration, and integration, with a strong focus on optimizing performance and delivering impactful results.

Key Responsibilities

• Design, implement, and maintain ServiceNow solutions across ITSM, ITOM, ITAM, and other modules.
• Leverage automation, REST API integration, and ServiceNow’s out-of-the-box capabilities to streamline workflows.
• Lead technical discussions, provide guidance to developers, and drive quality improvement initiatives.
• Collaborate with cross-functional teams in agile environments to define user stories and deliver solutions.
• Develop and present implementation plans, technical roadmaps, and progress reports to stakeholders.
• Optimize platform performance and ensure adherence to best practices in development and configuration.

Basic Qualifications

• Proven experience in multiple ServiceNow product implementations.
• Strong scripting skills on the ServiceNow platform.
• Proficiency in ITSM, ITOM, and ITAM modules.
• Familiarity with Agile frameworks (e.g., SAFe, Scrum).

Preferred Skills

• Expertise in modern UI frameworks (Angular, React).
• Knowledge of REST, SOAP, and JSON technologies.
• Experience in DevOps, automated testing, and integration with external systems.
• Ability to provide technical leadership, mentor team members, and influence platform evolution.
• Federal government experience is a plus.