Job Summary

The Park Opener is an integral role providing support to franchise owners and their management staff. Success requires the ability to think strategically, build relationships, communicate effectively across diverse geographic locations and cultures. The position will train/coach franchisees on Park Opening Training, KPI monitoring, P&L review, reporting systems, analytics, staff recruitment, retention, compliance and brand awareness.

Key Duties and Responsibilities

• Act as a primary point of contact for franchisees and General Managers.
• Analyze KPIs to ensure profitability targets are being met and/or exceeded. Coordinate with appropriate corporate departmental support to share best practices, or to report potential issues.
• Collaborating with Franchise Business Coaches to review key business metrics in line with business expectations for the assigned Franchisees and analysis of operating results.
• Ability to extract and manipulate raw data from multiple sources. Develop, disseminate and present reports to senior leadership staff on operations/marketing/business related topics.
• Conduct a detailed and structured visit to assigned franchisees to support business development and ensure compliance in all areas of the franchise agreement.
• Monitor and implement compliance activities including but not limited to audits, addendums, etc. Conduct investigations on non-compliance issues.
• Develop close, trusted, and effective working relationships to optimize and uphold all corporate brand values. Establish location visit cycles, location evaluations, and ensure franchise operators are in compliance with franchise documents and program requirements. Conduct regular, detailed, and structured visits to franchise locations to support business development.
• Facilitate opening operations to ensure a quality start-up and coordinate opening assistance for new parks.
• Work with franchisees when issues are brought to our attention and listen to their position. Help find solutions when appropriate and communicate systemwide. Clearly articulate company policy positions when issues are not resolved to the franchisees satisfaction.
• A strong background in operations and customer service combined with creative problem-solving skills, strong written and oral communication skills, an ability to work both independently and as part of a team. Park Openers should be able to effectively prioritize and multi-task.
• Communicate best practices for consideration to unify the parks.
• Travel 70% or more depending upon business needs.
• Other duties as assigned.

Skills and Qualifications

• Ability to enthusiastically interact with others
• Strong character and exercises good judgment in decision-making
• Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
• 3+ years of experience in Facility Operations & Management preferred
• Demonstrated ability in developing team members in areas of responsibility
• Demonstrated ability to achieve expected store financial results in areas of responsibility
• Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude
• Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
• Professional conduct must be constantly displayed
• Adaptability, flexibility, and general enthusiasm for the business
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Ability to establish working relationships with all employees, management, and vendors
• Ability to maintain and project professionalism, internally and externally, at all times
• Ability to establish and communicate a vision for the park
• Flexible in approach; can readily adapt to business and team needs and changes
• Ability to hold oneself accountable for high personal standards of conduct and professionalism
• Appreciation of diversity (thought, ethnic, gender, etc.)
• Innovative and strategic thinker

Perks

• Paid bi-weekly
• Company Paid Holidays
• Flexible Paid Time Off
• Paid Parental Leave
• Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
• Competitive 401(k) Program with employer matching contributions
• Daily dress code of “business casual”
• A positive work environment
• And much, much more

Company Description

Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit . Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex.

Commitment to Equal Opportunity

Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.

ADA

Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

Unleashed Brands is proud to be an equal-opportunity employer.