Overview:

Parts Associates will be responsible for all parts ordering and tracking, collecting and processing Parts Requests, as well as collection daily Service Reports for warranty purposes.

Job Function:

• Under general supervision of the Parts Manager or Supervisor, the Parts Associate will process all Parts Request Forms submitted by Customer Service Staff and customers.
• Provide support in inventory management and stock replenishment
• Collaborate with the warranty and warehouse teams.
• Track all parts ordered for their assigned customer and customers and/or technicians updated.
• Assist Customer with parts availability and pricing.
• Maintain and track all orders on an organized manner, maintain proper documentation
• Provide daily status reporting to Customer Parts Manager/Supervisor.

Requirements:

• Experience in Customer Service and/or Automotive Parts
• Ideal candidates will have a minimum of two years’ experience.
• Excellent communication and interpersonal skills
• Communicate effectively in person or by telephone.
• Experienced with basic computer programs MS Office (Word, Excel, Power Point)
• Willing to constantly improve and learn new processes
• Must enjoy and thrive on a fast pace environment
• Presents information to small and large groups
• Ability to work directly with Customer’s
• License: Must possess reliable transportation.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.