Title: Compliance Analyst V
Location: Salt Lake City, UT, USA 84020
Duration: 12 Months Contract
Description:
Risk Assessment, Monitoring, & Mitigation: Develop and implement strategies to improve gift card fraud detection and prevention.
Stakeholder Management: Partner with data science, product, customer support, and third parties to develop end-to-end solutions that will optimally detect and prevent emerging threats.
Run the Business: Manage the day-to-day functions of the Loyalty Program Abuse team, including supervising emerging threats, investigating urgent or high-priority issues, and managing policy calibrations.
Process Optimization: Enhance standard operating procedures to ensure policy compliance and operational efficiency.
Governance: Ensure existing defense strategies are working as expected with a plan to confirm if there is leakage in existing risk countermeasures.
Policy Improvement: Refine our policies to minimize the potential for fraud abuse and identify strategic areas where the client will invest to protect buyers from losing purchased gift card funds. Enhance the way the client will communicates our Gift Card Redemption Risk policy to users, including improving external policy information and customer messaging.
Influence Senior Leadership: Build and deliver high impact analysis and presentations to secure approval and/or resources from senior Business, Product, Risk, and Payments leaders.
At the client, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
At the client, Buyer Risk is a critical global function tasked with ensuring the safety of the millions of buyers on the *** marketplace. This includes developing outstanding detection & prevention systems and protection policies to reduce risk to the *** Gift Card Program. ***’ Risk team is fast-paced, dynamic, and proactive, and has set company-wide goals to create optimal changes that provide a safer, more trusted experience for gift card purchasers!
In this role, you will be part of the Buyer Risk Policy team. This team crafts and uphold policies that protect to reduce fraud, abuse, and regulatory risk for Loyalty Program Abuse of the client Branded Gift Cards. You’ll take a data-driven approach to identifying policy gaps, opportunities, and vectors of potential fraud and abuse. You’ll partner closely with key stakeholders and represent the interests of Buyer Risk for new initiatives, programs, and products!
What you will accomplish:
Risk Assessment, Monitoring, & Mitigation: Develop and implement strategies to improve gift card fraud detection and prevention.
Stakeholder Management: Partner with data science, product, customer support, and third parties to develop end-to-end solutions that will optimally detect and prevent emerging threats.
Run the Business: Manage the day-to-day functions of the Loyalty Program Abuse team, including supervising emerging threats, investigating urgent or high-priority issues, and managing policy calibrations.
Process Optimization: Enhance standard operating procedures to ensure policy compliance and operational efficiency.
Governance: Ensure existing defense strategies are working as expected with a plan to confirm if there is leakage in existing risk countermeasures.
Policy Improvement: Refine our policies to minimize the potential for fraud abuse and identify strategic areas where the client will invest to protect buyers from losing purchased gift card funds. Enhance the way the client will communicates our Gift Card Redemption Risk policy to users, including improving external policy information and customer messaging.
Influence Senior Leadership: Build and deliver high impact analysis and presentations to secure approval and/or resources from senior Business, Product, Risk, and Payments leaders.
What you will bring:
Experience: 3-5 years of relevant experience in trust & safety, strategy & operations, strategic program management, payments risk, or related field.
Analytical and Problem-Solving Skills: Ability to analyze and size comprehensive data, identify critical issues, and develop effective solutions in a dynamic business environment. Experience with SQL is a requirement with a SQL test to confirm competency.
Attention to Detail: Meticulous attention to detail with exceptional organizational skills, ensuring accurate policy application, a full understanding of end-to-end business impacts, and efficient management of run-the-business workflows.
Process Improvement: A continuous improvement approach with a track record of identifying inefficiencies and implementing innovative process enhancements to drive operational excellence.
Strong Communication and Interpersonal Abilities: Excellent verbal and written communication skills, with the ability to clearly convey policy changes and decisions, as well as collaborate with various partners.