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Schulte Hospitality Group is seeking a dynamic, service-oriented Sales Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.
Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
Position Overview
The successful Sales manager will research, develop and solicit new Corporate Group, Business Travel and FIT/Consortia accounts while growing relationships with existing accounts.
The ability to travel outside of the office to meet with existing and prospective customers to develop business, present proposals, negotiate contracts, conduct site inspections and close business are critical to this role.
Must have strong collaboration skills as the candidate will work closely with Revenue Management, Hotel Operations, and F&B partners to support overall hotel performance and operation
JOB DUTIES AND RESPONSIBILITIES
Responsible for learning the hotel brand and strategy
Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
Manage business travel accounts to maximize business potential
Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
Be aware of departmental revenue and up sell at every possible opportunity
Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
Assist with all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block.
Conduct pre- and post-conference meetings when it is agreeable with the client
Attends property specific receptions to generate leads and interact with customers
Organize and execute local area blitzes
Establishes relationships with local businesses and organizations and is an active member in local industry associations
Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
Provide prompt and accurate responses to all client requests for proposals and information
Consistently meet or exceed sales goals including predetermined revenue and sales activity
Attends appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS
Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions.
Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented, maintain existing accounts with active trace/follow up system
Develops, maintains, and prospects a Target List of accounts and communicates updates to DOSM
Establishes relationships with local businesses and organizations and is an active member in local industry associations.
Works closely with Visit Anaheim and their Meetings team to drive in-house meetings.
Organize and execute local area blitzes
May work with U.S. Account Sales/GSO team, to drive production from targeted high priority accounts including maximizing special corporate business within the represented marketplace.
Determine rates in collaboration with DOSM and DORM, meeting room rental and banquet minimums to meet or exceed goals.
Develop sales plans and strategies for the respected segments using all available tools.
Conduct market research including potential new accounts and competitor intel.
Provide detailed, accurate and timely communication on groups, corporate clients, and new accounts to the hotel operations team and food and beverage partners.
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of High School education, post-high school education preferred
Minimum of two (2) years in hotel service role or sales experience preferred
KNOWLEDGE, SKILLS AND ABILITIES
Excellent communication and collaboration skills.
Strong analytical skills
Proactive approach to sales, meeting deadlines and targets.
Focus on teamwork and contributing to the hotel’s success
Ability to use reservation and revenue management systems to develop pricing and sales recommendations
Experience with CI/TY preferred
Understands need time strategy as developed by Revenue Management
Must have flexible work hours that may include evenings, weekends, and holidays
PERKS/BENEFITS
Work Today, Get Paid today with DailyPay!
Track your daily income with updates after every shift you work
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Automatically save a portion of your paycheck
In addition to DailyPay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!
*Schulte Hospitality Group is an Equal Opportunity Employer.