JOB PURPOSE:
The Senior Associate Director for Graduate/Undergraduate Housing provides management and coordination of administrative and operations-related functions with responsibility for overall success for R&DE SHOSC, a division of Residential & Dining Enterprises. The Senior Associate Director serves in a senior-level leadership role within SHOSC; provides direct oversight for a graduate/undergraduate housing region and develops, leads, and implements assigned student housing-related programs and initiatives; directly supervises exempt-level Assistant Director staff and indirectly supervises exempt-level managers, non- exempt supervisors, bargaining unit staff, student employees, and temporary workers to achieve organizational goals and objectives. The Senior Associate Director is part of the R&DE emergency response program which includes serving as a primary point-of-contact and incident leader representing SHOSC.
CORE DUTIES*:
Staff Oversight:
- Oversee the management of assigned R&DE Student Housing facilities and programs staff (technically, operationally, and administratively), including planning, and directing the activities of assigned work group: monitoring maintenance activities for timely completion and quality; overseeing staffing, performance evaluation, and staff management; forecasting department or division staffing needs.
- Directly supervise two to four Assistant Directors. Depending on housing region of oversight, indirectly supervise two to six Housing Building Managers (exempt), or two to four Housing Facilities Supervisors (non-exempt), and bargaining unit custodial staff. At times, may also directly or indirectly supervise student and/or temporary workers.
- Responsible for hiring and retaining staff, career coaching, talent management, personal development for direct and indirect reports, and is accountable for the performance of these employees. Ensure work completion within schedule and constraints. Work independently or in collaboration with human resources managers, guide supervisors in the interpretation and implementation of human resources policies, procedures, and programs.
- Lead direct and indirect reports authentically, modeling R&DE’s Core Values
- Lead diverse and inclusive work teams toward common vision or goal(s); establish self as an essential team contributor and workgroup leader.
Student Housing Operations, Management, and Leadership
- Provide leadership to achieve R&DE’s and division goals and vision through the day-to-day operations within a housing region and throughout R&DE Student Housing Operations.
- Exert influence within R&DE, R&DE Student Housing Operations, strategic business workgroups, external entities, and senior leadership, in the quest of achieving R&DE’s vision. Develop and implement strategic plan(s) for graduate/undergraduate regions or SHO-wide programs and initiatives; provide strategy, vision, and direction. Make decisions that establish objectives for the overall direction or operation of graduate and/or undergraduate housing. Influence leadership on specific recommendations for current operations and future development. May develop multi-year business plans. Oversee allocation of all resources.
- Interpret, implement, and ensure compliance with regulations, policies, and procedures. Recommend and/or formulate internal administrative policies, guidelines, and procedures. Direct process improvement for graduate and/or undergraduate housing
- Responsible for overseeing the finances for area of responsibility as well as developing, monitoring, and analyzing a complex consolidated annual budget.
- Responsible for providing oversight and direction for custodial operations, facilities management, programs and initiatives in assigned region and across R&DE SHO.
- Represent the organization's business operations and administrative affairs within the R&DE Student Housing Operations, the university and/or outside constituencies. May represent the organization to external constituencies.
- Responsible for ensuring communication to key stakeholders (students, colleagues, other university offices, etc.) is established and well-maintained. This may include convening, facilitating, and leading working groups, meetings, student community meetings, etc.
- Serve as SHO Senior Leader representative for assigned region and, at times, R&DE Student Housing, when working with individual students, student groups, and other R&DE or university leaders.
- Establish strong relationships with students, university staff and faculty.
- Be adept at collaborating and partnering with students, staff and faculty.
- Promote diversity, multiculturalism, and inclusion in the execution of role.
- Successfully combine hard (e.g. technical knowledge, critical and analytical thinking, problem solving) and soft skills (e.g. people skills, communication, such as active listening, interpersonal and intrapersonal relationship, team work, emotional intelligence, collaboration/conflict management) to meet position requirements.
- Demonstrate a wide range of people (or soft skills) to build and sustain respectful and collaborative relationships/networks, internal and external to R&DE.
- Demonstrate political astuteness by managing relationship boundaries.
- Research and develop new initiatives and use of technology to improve service, enhance revenue, and realize system wide opportunities.
- Demonstrate agility to lead change.
- Demonstrate effective emotional intelligence, especially in situations with time constraints.
- Other duties may also be assigned.
Program and Project Management:
- Participate in annual and multiyear project prioritization and planning; may lead planning in some areas or segments; develop and review recommendations regarding short-term and long-range programs and projects, long-range financial and programmatic planning, and development.
- Responsible for ensuring students and staff are aware of capital and other projects in region that have impact to residents.
- Clarify and resolve complex problems spanning multiple areas or technical fields; develop or oversee program implementation within assigned area. Implement and oversee condition assessment programs. Manage assigned projects.
MINIMUM REQUIREMENTS:
Education and Experience:
Bachelor's degree and five years of relevant experience in administrative and financial management, or combination of education and relevant experience. Preferred experience with custodial operations and facilities management in a residential university setting.
Knowledge, Skills and Abilities:
- Demonstrated leadership and supervisory skills including conflict resolution.
- Excellent planning and organizational skills.
- Excellent oral and written communication skills.
- Strong financial expertise in budget planning and financial forecasting.
- Strong negotiation and interpersonal skills.
- Strong analytical and problem-solving skills.
- Strong expertise in business and management computer applications and databases.
- Strong knowledge of industry standards and/or regulatory requirements.
- Subject matter expertise for area(s) of responsibility.
Additional Requirements
- Experience managing a customer-facing operation with a large staff.
- Experience overseeing the daily operation of a residential complex.
- Possess a strong understanding of custodial operations and facilities management for a residential setting.
- Knowledge of building systems, including mechanical, electrical, and plumbing, as well as furnishings and finishes
- Possess strong project and program management skills.
Certifications and Licenses:
Must possess a valid CA driver’s license.
Physical Requirements*:
- Constantly perform desk-based computer tasks.
- Frequently sitting.
- Occasionally stand/walk, reach/work above shoulders, use a telephone, writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
- Rarely twist/bend/stoop/squat, sort/file paperwork or parts, lift/carry/push/pull objects that weigh 11-20 pounds.
* Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Working Conditions:
- Requires 24-hour response availability seven days per week for emergency situations.
- May work evenings and weekends, typically during operationally peak periods and/or in response to urgent or emergency related scenarios. As an exempt employee, respond to “after hours” and “weekend” outreach by R&DE senior leadership, and other staff, partners, etc.
Work Standards:
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety : Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide.
The expected pay range for this position is $167K to 180K per annum.