Department: Retail Banking

Location: Cold Spring

Position Type: Part-Time

FLSA Status: non-exempt

Job Summary

As a Teller you will be a pivotal part of our commitment to delivering exceptional service to our customers. Reporting to the Operations Manager, your role will encompass a wide range of responsibilities, including processing customer transactions, handling phone inquiries, and ensuring a superior customer experience.

Job Responsibilities

• Create a welcoming atmosphere for our customers.
• Process transactions accurately and efficiently.
• Accuracy in cash counting, ensuring cash drawer is in balance, within assigned limits and is secure.
• Understand and comply with the related laws and compliance regulations that pertain to the job function. Examples include Bank Secrecy Act, Privacy, and Funds Availability. This also includes following bank-wide policies and procedures.
• Cross-sell bank products and services during teller interactions, contributing to revenue growth.
• Professionally handle incoming calls, directing calls to the appropriate departments or individuals when necessary.
• Cultivate strong customer relationships by actively listening to their concerns and providing prompt solutions.
• Manage escalated customer issues with professionalism and efficiency, escalating when necessary.
• Collaborate with the Operations Manager and Customer Service team to implement customer feedback and improve overall service quality.
• Additional duties as assigned.

Qualifications/Skills

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in a banking environment.
• Exceptional interpersonal skills, with an ability to empathize and build rapport.
• Strong attention to detail and mathematical proficiency
• Previous Cash Handling
• Ability to effectively manage multiple tasks in a fast-paced environment.
• Professional appearance and demeanor.
• Detailed understanding of banking services and products.
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and relevant software programs.
• Excellent communication, sales, and negotiation skills.