Entry Level Customer Service Assistant
Department: Mark Rink
Employment Type: Full Time
Location: Raleigh, NC
Compensation: $17.50 - $24.00 / hour
Description
Job Title: Entry-Level Customer Service Assistant
Location: Raleigh, NC
Job Type: Full-Time
Position Overview: We are seeking a motivated and friendly Entry-Level Customer Service Assistant to join our dynamic team. In this role, you will provide excellent customer service, assist customers with inquiries, and ensure a positive experience with our company. This is a fantastic opportunity for individuals looking to start their career in customer service, with training and growth potential within the company.
Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product or service information, and resolve issues or complaints.
• Maintain customer records by updating information and documenting interactions in the CRM system.
• Process orders, returns, and exchanges according to company policies.
• Ensure customer satisfaction by providing accurate and helpful information.
• Follow up with customers to ensure their needs have been met.
• Assist in maintaining a clean and organized workspace.

Skills, Knowledge and Expertise

• High school diploma or equivalent required.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and a customer-first attitude.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computers and basic office software (e.g., Microsoft Office, CRM systems).
• A positive and friendly demeanor, with a passion for helping others.

Benefits

• Opportunities for career growth and advancement within the company.
• Comprehensive training and professional development.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Friendly and supportive work environment.