Front of House Shift Lead Job Description
Hewn, an independently owned and operated artisan bakery, is looking to hire a Shift Lead for our Winnetka Outpost.

The Shift Lead will be responsible for overseeing the Front of House day-to-day operations during their assigned shift. This role requires a dynamic individual with a passion for customer service, and a keen eye for detail. The Shift Lead will ensure that all operations run smoothly and efficiently, while maintaining the highest standards of quality and service.

Key Responsibilities
• Support the Front of House Manager and team members during the shift and help ensure adherence to company policies and procedures. Provide guidance and assist current staff.
• Ensure that all customers receive prompt, friendly, and efficient service. Address any customer concerns or complaints in a professional and timely manner.
• Oversee the opening and closing procedures, including inventory management and cleaning tasks. Ensure that all equipment is functioning properly and that the establishment is clean and well-maintained.
• Monitor the presentation of all food and beverages to ensure they meet the company’s quality standards. Ensure compliance with health and safety regulations.
• Assist the FOH Manager with inventory control, including ordering supplies, tracking usage, and minimizing waste.
• Support and promote special offers, loyalty programs, and other marketing initiatives to increase sales and customer engagement.
• Report any conflicts or issues that arise among team members to the FOH Manager

Qualifications
• Experience: Minimum of 2 years of experience in a coffee shop, bakery, or similar food service environment.
• Skills: Strong leadership and interpersonal skills, excellent communication abilities, and a customer-focused attitude. Proficiency in point-of-sale systems.
• Education: High school diploma or equivalent. Additional training or certifications in hospitality or food service management are a plus.
• Availability: Flexibility to work various shifts, including mornings, weekends, and holidays.
• Certifications: ServSafe Food Handlers, Allergen.

Personal Attributes
• Passion for Coffee and Baking: A genuine love for coffee and baked goods, with a strong desire to share that passion with customers and team members.
• Attention to Detail: A meticulous approach to maintaining high standards of food and beverage quality, cleanliness, and overall customer experience.
• Problem-Solving Skills: The ability to quickly and effectively resolve issues that may arise during the shift.
• Team Player: An enthusiastic team player who is willing to lend a hand wherever needed and foster a positive work environment.
• Adaptability: The ability to adapt to changing situations and handle multiple tasks simultaneously.

Working Conditions
The Shift Lead will work in a fast-paced coffee and bakery environment. This role may require standing for extended periods, lifting and carrying heavy items, and working in a kitchen setting. The Shift Lead should be prepared to handle the physical demands of the job while maintaining a positive and professional demeanor.

Compensation and Benefits
This is an hourly position. We offer the following benefits:
• Medical Insurance for Full-time staff
• Cook Country Paid Time Off
• Employee discounts on food and beverages
• Opportunities for professional development and career advancement
• Hourly wage: $17/hour plus tips

Application Process
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience. Please include references from previous employers. 

Equal Opportunity Employer
We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.