Customer Service Representive

job
  • RATP Dev USA
Job Summary
Location
Asheville ,NC 28814
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
23 Jan 2025
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Job Description
Description
  • Answers incoming calls to the customer service team.
  • Receives customer inquiries and complaints.
  • Answers questions and provides information about services.
  • Clearly and accurately documents issues.
  • Resolves customer inquiries relating to transportation; communicates resolution to customers.
  • Other duties as assigned
Requirements
Education, Licensing, and Certifications :
  • High school diploma or equivalent, such as GED, required
Experience Preferred:
  • Up to 2 years of customer service or basic office experience preferred
Skills and Knowledge Required:
  • Pleasant telephone voice/manner
  • Strong written and oral communication skills
  • Strong listening skills
  • Ability to remain courteous with difficult or angry customers
  • Basic computer knowledge/PC experience
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