Essential Functions:

• Answers service phones and schedules appointments, as needed
• Greets customers that come into the dealership and inquires as to the reason for their visit
• Determines necessary services by listening to the customer’s description of concerns
• Verifies warranty and service contract coverage and explains provisions and exclusions
• Provides cost estimates
• Prepares a work order with specific details and assigns it to a technician
• Maintains customer rapport by answering questions regarding condition of the vehicle, wait time, work completed, and cost
• Maintains service records
• Enters customer’s information into the dealership database, prints out invoices, and processes customer payments.

Experience:

• Requires a high school diploma or equivalent
• Transportation refrigeration product knowledge is a plus

Skills:

• Basic computer skills
• Exceptional telephone etiquette skills
• Strong customer service skills
• Strong organizational skills

Abilities:

• Apply good judgment in recognizing scope of authority
• Able to read and interpret billing statements and work orders
• Communicate clearly and effectively

Working Conditions:

• This job operates in a parts store/repair shop environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.