Pay: $18/hr

Location: Plymouth, MI

Start Date: 1/27

Job Type: Contact-to-Perm

Must-Haves:

-1-3+ years of experience in an INBOUND customer service role with recent call center experience

-Strong data entry/ typing experience

-Experience with 3 computer screens (2 monitors and 1 laptop) -- all equipment provided

-Proven record of good attendance

-Proven customer service skills in previous experiences

Job Description:

An employer of Insight Global's is looking for onsite inbound Patient Care Coordinators to sit in the corporate location in Plymouth, MI.

The group will be a part of building out a new team for the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites.

We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and metric. Sometimes, this role will make outbound calls to customers that need to be called back or to provide further information to complete the patients documents for packages to be shipped directly to their home. It is important to have strong data entry skills and attention to detail.

Must be flexible as the schedule may vary.

Training: first 3 - 4 weeks

Training shift Monday-Friday 9:00am-5:30pm and after training the shifts will range from 8:00am-6:00pm and Saturday 9:00am-5:00pm.

Compensation:

$18/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.