Company Description

Metal Finish Equipment & Supply Co., Inc. is an OEM specializing in building MetFin Shotblast Systems for companies using metal and steel in their manufacturing processes. The company is located in Suffield, CT, and is dedicated to providing high-quality metal cleaning solutions.

Role Description

This is a full-time on-site role for a Sales Support Coordinator - After Market Parts and Service at MetFin. The Sales Support Coordinator will be responsible for managing customer inquiries, providing sales support, ensuring customer satisfaction, and coordinating after-market parts and service orders.

Contribute to MetFin's success and build your sales skills by completing a variety of duties related to our Aftermarket Sales and Service department. Work with the Aftermarket Sales and Service Manager to manage the flow of parts and service orders from the quote stage through procurement, production, shipping and invoicing. The position includes a full spectrum of administrative duties, including some accounting tasks, to keep the aftermarket department organized and customer orders moving through our internal process.

MetFin is the brand name for Metal Finish Equipment & Supply Co., Inc.

Duties and Responsibilities

• Interact with customers to solve their parts and service needs.
• Track and organize Aftermarket and Service Orders and related activities.
• Create Sales Orders for customer purchase orders.
• Create Purchase Orders to vendors for parts procurement.
• Track vendor orders and confirm parts' delivery dates.
• Prep orders for release to the Production department for build.
• Track projects through the build process for on time shipments to customers.
• Arrange for parts deliveries to customers via parcel or LTL shipments.
• Preform financial analysis on all completed orders.
• Generate and transmit invoices to customers.
• Answer phones for the company.
• Maintain and manage customer database, new customer set-up.
• Interact with team players at all levels of the company.
• Support company marketing activities.
• Other related duties as assigned.

Required Skills and Experience:

• Two + years of sales support in an industrial setting or bachelor's degree in a relevant field of study.
• Production Department experience a plus.
• Exemplary attention to detail and accuracy.
• Strong organizational and analytical skills.
• Ability to follow directions with minimum supervision.
• Proficient in computer skills including strong understanding of MS Office with focus on Word, Excel, PowerPoint, SharePoint and Teams.
• Ability to correctly read and document processes and procedures.
• Comfortable with direct contact with customers and interpreting their needs.
• Ability to prioritize multiple projects simultaneously.
• Display calm under pressure and change course when needed.
• Team player, able to collaborate with associates from other departments.
• Ability to multi-task with great follow-up skills.

MetFin is a growing company where opportunities abound for expanding your knowledge base and growing your responsibilities. The MetFin workplace is informal, fast-paced and flexible. This includes a commitment to open communication where we identify opportunities, solve problems, and build relationships. We encourage employees to learn and apply new skills, use the latest tools and offer new ideas to further the success of the company and themselves. If you want to explore your potential in a challenging and rewarding work environment, apply now. We look forward to learning more about you.

Position is full time.

Compensation based on experience.

MetFin offers a full benefits package including supported health, life and disability insurances, 401K, tuition reimbursement, vacation, sick time and holidays.

MetFin is an equal opportunity employer dedicated to affirmative action and workforce diversity.

All resumes received will be reviewed upon receipt and candidates of interest will be contacted. We regret that we may not be able to respond to all applicants. No phone calls, please.

Relocation compensation will not be provided.

Qualifications

• Analytical Skills, Communication, and Customer Service skills
• Experience in providing excellent Customer Satisfaction
• Administrative Assistance skills
• Strong attention to detail and organizational skills
• Ability to prioritize and manage multiple tasks
• Excellent written and verbal communication skills
• Proficiency in MS Office applications