Ascendo is thrilled to bring you this exciting opportunity in the ever-evolving financial services industry! We’re seeking a motivated and detail-oriented Complaint Analyst to join a growing team that’s driving operational excellence. This role offers a chance to collaborate across departments, solve challenging issues, and gain invaluable exposure to key business areas. If you’re passionate about making a real difference in customer experience and compliance, this could be your next big move!

Key Responsibilities:

• Investigate and resolve customer complaints, ensuring they are logged and tracked accurately.
• Partner with cross-functional teams to research complaints and identify solutions that align with company policies and regulatory requirements.
• Conduct root cause analysis to identify trends and areas for process improvement.
• Draft professional written communications to address customer concerns and regulatory inquiries.
• Monitor and ensure timely resolution of issues, including following up on escalated matters as needed.
• Develop and deliver reports to management summarizing complaint trends and outcomes.
• Stay up-to-date on relevant regulations and compliance requirements to ensure all processes meet industry standards.

Qualifications:

• 5+ years of experience in the financial services industry, preferably with exposure to customer relations, risk management, or compliance.
• Solid understanding of regulatory frameworks related to customer complaints (such as consumer protection and compliance standards).
• Exceptional problem-solving skills and the ability to handle complex issues effectively.
• Strong written and verbal communication skills, including experience drafting formal responses.
• Highly organized and able to prioritize tasks in a fast-paced environment.
• Bilingual in English and Spanish is a strong plus.
• Bachelor’s degree preferred, with relevant certifications being an added advantage.

Benefits:

• Competitive compensation package with room for career growth.
• Comprehensive health, dental, and vision coverage.
• Professional development opportunities to enhance your skills.
• Inclusive and collaborative work culture, offering visibility across various departments.

ALL RESUMES RECEIVED WILL REMAIN HIGHLY CONFIDENTIAL AND NOT RELEASED TO ANYONE WITHOUT YOUR CONSENT.