Position: Field Support Tech

Location: Monroe MI

Onsite: 5x a week

Duration: Never ending contract. possible perm opportunity down the road

Requirements:

• 5+ years of desktop support experience
• Experience assisting w/ mainframe issues – mostly implementations
• Experience in assesing service tickets (ticketing system: Service Now) and escalate appropriate tickets to Network Infrastructure Team (Cisco apps, core issues, AD issues beyond password changes / basic user help) and willingness to “own” the ticket even after escalated.
• VM Ware experience a plus

Job Overview:

• Troubleshoot and resolve issues that result from employee laptop/desktop computers and peripherals.
• Ensure customer issues/tickets are resolved in a timely manner. - Ticket System: Service Now
• Assist end users with packaged software and some basic support of critical applications.
• Software installations and license tracking and support.
• Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc). Work closely with Corporate IT on hardware purchasing and asset management.