System Support Engineer

Top Secret clearance

Must be willing to sit for poly and get SCI

FULL BENEFITS POSITION

Chantilly, VA- can be hybrid but must have flexibility to go onsite

Security+ CE certification required to start

Responsibilities:

• Troubleshoot and resolve system/operational incidents

• Perform root cause analysis for operational incidents

• Analyze system performance and take corrective actions as needed

• Assist Tier 2 with resolving complex system and end user problems

• Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems

• Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues

• Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability

• Work with deployment and ISP teams to support baseline deployments to operations

• Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur

Qualifications:

• BS degree

• Strong communication skills, both verbal and written

• Ability to quickly learn new software and IT concepts

• Strong problem solving and decision making skills

• Self-starter with an ability to work in a team environment and independently

• Intimately familiar with the COTS products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway

• Experience scripting in a Linux environment using Shell and Bash

• Deep understanding and background in COTS integration and custom code development

Preferred:

• Oracle IdAM products (OAM, OIF, OID, OVD, OUD, OIM)

• WebLogic

• Linux/UNIX experience

• LDAPs

• PKI authentication