What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.

The Hexaware Advantage: Your Workplace Benefits

• Excellent Health benefits with low-cost employee premium.
• Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage.
• Unlimited training and upskilling opportunities through Udemy and Hexavarsity.

Position: ITSM Architect

Location: Edison, New Jersey (Hybrid)

Hiring: Fulltime with Hexaware Technologies

Primary Skills: ITSM, Service Management Implementation

Important Points to note:

• The consultant needs to be in the customer office in New Jersey (Iselin, Edison) 3-4 days a week.
• The consultant needs to have experience in implementing ITSM projects.
• The consultant also needs to be able to provide thought leadership with senior customer stakeholders.

Job Title - Must Have Experience:

• Hands On Experienced in implementation of ITSM solution using industry best practices
• Seasoned with Custom App implementation.
• Experienced of implementing in one of ITOM, ITBM, GRC, CSM, HRSD other than ITSM.
• Good experience of Service Portal and widget creation
• Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation
• Hands-on development experience of REST and SOAP based integration, scripted REST and SOAP API creation
• ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
• Knowledge of Authentication via Auth 2.0, certificates and Mid Server
• Implemented ServiceNow project in Domain separated instance
• Good knowledge of MID Server installation and management
• Experience of LDAP/Active Directory/SSO implementation

Good to have Experience

• Worked on CSM, HRSD, GRC, ITBM
• Experience in working on Performance Analytics
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
• Review existing set up and provide best practice recommendations in line with the OEM
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Experience with HTML coding and Jelly script strongly preferred
• Academic and Professional Experience

Professional:

• 8+ years of experience with ServiceNow required
• 10+ years of experience with IT Industry required

Academics:

• Certified System Admin
• CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
• ITIL Foundations certification is preferred.
• Bachelor’s degree or equivalent combination of education and experience.