Location

Mason, OH 45040 (on-site for first 6 months then 3 in and 2 remote hybrid schedule)

General Overview

The Collections Specialist will be responsible for managing a portfolio of business-to-business customers, addressing inquiries about lease contracts, payoffs, payments, taxes, and related topics. This role requires a blend of professionalism, positivity, and assertiveness, ensuring exceptional service while meeting business objectives.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Research and resolve concerns related to lease contracts.
• Collaborate with legal, accounting, and other departments to address customer needs.
• Maintain accurate records and update customer account statuses.
• Manage light collections, including making outbound reminder calls and sending past-due notices.
• Contact customers to discuss delinquent accounts and negotiate payments.
• Perform other duties as assigned by the Middle Market Collections Manager.

Requirements

• 1+ year(s) of Collections or related experience
• High school diploma or GED.
• Strong verbal communication skills.
• Customer-focused mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Access).

Preferred Qualifications:

• Bachelor’s degree or some college coursework.
• Familiarity with Aspire and/or Lease Plus software.
• Experience in the leasing or mortgage industry.

*** Pay: $50,000 (Compensation can vary depending on experience)