Job Summary

The candidate should have a 3/ 4 year degree in associated field and 2-5 years overall work experience in the technical industry preferably in IT/ Technical Operations organizations in supporting worldwide enterprise infrastructure, systems and preferably in the managed network services space.

Brief summary of position and its responsibilities:

Customer satisfaction drives our business, and you’ll have a key role in ensuring that our customers remain happy by providing exceptional service and prompt responses to their needs. You’ll be responsible for supporting the 24x7 Floor Operations and Service Desk function for our network services customers, and ensuring Financial Services Network Operations Center (FSNOC) customers collaborate with our internal resources as appropriate. You’ll be part of an incredible team, having a positive impact on our business.

Responding to customer inquiries and conducting network surveillance.

Initiating and resolving incident management tickets.

Examining physical layer and logical problems using standard isolation methodologies.

Utilizing tools for router access, circuit layout, automated circuit testing, and ticket management.

Analyzing network surveillance data and addressing any issues that were identified through the analytics.

Bachelor’s degree or four or more years of work experience.

Experience working in a NOC environment with Cisco or Juniper routers and LAN switches.

IPVPN, IP, MPLS, OSPF, EIGRP, BGP, IPSec and Ethernet networking protocol experience.

A mandatory background investigation to fulfill customer contractual obligations.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.