Job Title : Desktop Support Engineer

Job Location : Charlotte, NC

Experience: 4+ years

Work Authorization: USC, GC and GC EAD

Job Description

• Strong knowledge of Windows and Mac operating systems, including installation and configuration.

• Familiarity with printers, networks, and network printer installation.

• Ability to work independently and as part of a team.

• Excellent communication skills, both written and verbal.

• Proficient in using IT support, system support, hardware troubleshooting, desktop support, Windows installation, printer troubleshooting, network support, hardware support, network printer installation, outlook configuration, and IT services tools.

• Troubleshoot hardware and software issues on Windows and Mac operating systems.

• Collaborate with internal teams to resolve complex issues.

• Maintain inventory of hardware assets and ensure proper disposal of obsolete equipment.

SCCM , Imaging and Server hardening and Patching Vulnerability