*Must be local/willing to come onsite in Philadelphia, PA 3 days a week*

Are you a detail-oriented professional with a passion for data, process improvement, and customer satisfaction? We’re looking for a Business Systems Analyst to join our team and play a critical role in managing customer extract file requests, resolving billing issues, and ensuring seamless operations. If you have experience in the healthcare industry , a knack for problem-solving, and proficiency in tools like SQL and Excel, we want to hear from you!

Responsibilities

• Manage the intake and processing of customer extract file requests , ensuring all necessary documentation and approvals are in place.
• Perform data entry and maintain the request system with accuracy.
• Conduct balancing and verification activities to create robust audit trails.
• Execute User Acceptance Testing (UAT) on the extract platform as required.
• Resolve customer inquiries and document issues such as over/underpayments or setup discrepancies.
• Escalate billing and setup issues to management, collaborating with senior staff and supervisors to resolve invoice errors.
• Track, identify, and report trends, escalating issues when necessary.
• Coordinate with internal and external teams across multiple departments to ensure effective communication and resolution.
• Proactively address and resolve issues as directed by senior leadership.
• Perform additional duties as assigned by management.

Mandatory Skills/Experience:

• Bachelor’s Degree in a business-related field or equivalent work experience preferred.
• 2–5 years of experience in Billing, Finance, Operations, or Information Technology , particularly in the healthcare industry.
• Familiarity with Self-Funded Billing , Data Warehouses , and healthcare data such as eligibility, medical claims, pharmacy claims, and lab results.
• Strong knowledge of SQL and proficiency with Microsoft tools (Excel , Word , PowerPoint , Outlook ).
• Critical thinking skills with the ability to solve problems efficiently.
• Strong attention to detail and the ability to thrive in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize effectively.

Preferred Skills:

• Experience with audit trails , UAT processes, and operational workflows in the healthcare sector.
• Ability to track trends and communicate findings to key stakeholders.