Terms of Employment:

Contract, 12 Months (Possible Extension).

This position is predominantly remote. Candidates should be comfortable traveling to Washington, DC two to four times per year. Travel would be reimbursed.

About the Company

Our client, a leading health insurance provider, is seeking a skilled and motivated individual to join their Technical Content Management team. In this role, you will be responsible for the rewriting and maintenance of the Federal Employee Program Administrative Manual. This critical document provides a comprehensive understanding of how the company's claims operations systems function. You will collaborate with a team of business analysts, developers, testers, and product owners to ensure the accuracy and completeness of the manual. This is an excellent opportunity to contribute your technical writing expertise to a high-performing team and play a vital role in knowledge management within a major healthcare organization.

About the Role

Our client is seeking a skilled and motivated individual to join their Technical Content Management team. In this role, you will be responsible for the rewriting and maintenance of the Federal Employee Program Administrative Manual. This critical document provides a comprehensive understanding of how the company's claims operations systems function.

Responsibilities

• Analyzing existing documentation and identifying areas for improvement.
• Conducting research and gathering information from subject matter experts (SMEs).
• Developing and maintaining user-friendly manuals, guides, and other technical documents.
• Writing clear and concise technical documentation that adheres to company standards.
• Working with internal and external partners to coordinate documentation updates.
• Using Microsoft Word for content creation and SharePoint for document organization.
• Collaborating with testers and developers to validate system functionality.
• Supporting the lead analyst in coordinating documentation efforts across teams.
• Ensuring documentation is up-to-date and accessible to users.

Qualifications

Proven experience in technical writing and business analysis, with a focus on software documentation.

Required Skills

• Strong understanding of health insurance industry terminology and claims operations systems.
• Excellent written and verbal communication skills, with the ability to explain complex technical information clearly and concisely.
• Proficiency in Microsoft Word to capture and SharePoint to organize documentation.
• Proficiency in Microsoft Excel to analyze data.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Experience working with cross-functional teams.

Preferred Skills

• Experience with Federal Employee Program guidelines.
• Familiarity with Agile development methodologies.
• Experience using content management systems.
• Knowledge of graphic design principles and tools.
• Bachelor’s degree in a relevant field.