About the Brand

Maison Henry Jacques owes its excellence to a great tradition: French Haute Perfumery.

Preserving its savoir-faire and incredible refinement, the Maison has always followed its own path, driven by the thrill of innovation in defiance of convention and predictability. Time is the most precious luxury, which Henry Jacques embraces by prioritizing the client experience and upholding the preservation of a no compromise approach.

We are looking to recruit a ambitious and driven boutique manager who possesses a passion for perfume, team development, and client experience. You will be working in our luxurious boutique located in Beverly Hills and will contribute to its growth and success by supporting a high-performance sales team while ensuring our standards of service excellence.

Exceptional candidates possess the following attributes:

• Previous management experience in luxury retail or service industry
• Excellent communication skills with a proven record of exceptional customer service
• Experience working with high profile clients and fostering genuine relationships
• Detail-oriented with experience in inventory management, boutique operations, and quality control
• Skilled in sales analysis and strategy
• Leads with influence, motivation, and encouragement
• Possesses a positive attitude, exudes pride in service standards and presentation
• Self-motivated and pro-active problem solver
• Confident, eager, and engaging
• Adapts easily and calmly under pressure

Purpose, Mission, and Objectives

Responsible for the Beverly Hills boutique, including sales, team development, customer service, and operations. Missions, field of consultation and action extend to:

• Proposing and implementing actions to boost productivity and monitor performance
• Recruiting, directing, and coaching of sales team to cultivate progress and growth
• Maintaining excellent inventory management and optimization of the sales area and quality of visual merchandising
• Creating a welcoming environment for staff, clients and visitors
• Offering selling support alongside Sales Advisors and with high-profile clients
• Presenting yourself as an example of behavior to encourage high performance

Role & Responsibilities

Sales & Business Development

• Increase turnover in a variety of product categories to optimize profitability
• Actively participate in the implementation of commercial operations that drive boutique revenue
• Use performance indicators to analyze and set relevant goals to increase team productivity
• Maintain awareness of the competitive market and trends to support business opportunities
• Report sales figures and performance metrics (monthly, quarterly, annually), track and submit monthly commission reports
• Utilize CRM to build the boutique’s client portfolio, positively increase customer intelligence, and relationship development
• Propose innovative ideas to increase brand visibility and develop relationships with key local partners

Inventory & Operations Management

• Inventory management and trend forecasting. Preparation of monthly replenishment orders, receiving and organization and quality control of inventory
• Boutique back of house supply management and ordering
• Ensure the boutique meets brand standards for product presentation, visual merchandising, and overall store ambiance
• Coordinate with mall management and external vendors to ensure smooth boutique operations
• Maintain accurate stock of POS materials, testers, supplies, and pricing collateral

Team Leadership & Development

• Maintain high-quality service, customer loyalty, and satisfaction - developing the new customer database
• Ensure HJ standards are being enforced(dress code, behavior, policies, boutique maintenance)
• Create a supportive work environment conducive to achieving sales objectives and building a strong and motivating team dynamic
• Assign sales targets and prepare daily briefings
• Meet sales goals by training, mentoring, and providing feedback to sales staff
• Conduct individual performance reviews to assess training needs and build career paths
• Participating in recruitment and development of employees
• Manage and create a schedule according to the needs and constraints of the team and business
• Review and approve vacation requests while maintaining adequate staffing levels

Customer Experience and Brand Representation

• Uphold the highest standards of luxury service, ensuring exceptional client experiences at every touchpoint.
• Proactively resolve client concerns and complaints with professionalism and grace, escalating issues as necessary.
• Maintain a strong understanding of the brand’s heritage, codes, and philosophy, ensuring the team represents the brand with authenticity.
• Develop and maintain the boutique’s customer database to nurture long-term relationships and drive repeat business.

Administration & Compliance

• Ensure all boutique operations comply with company policies, procedures, and brand guidelines.
• Address boutique or staff-related issues (e.g., damages, grievances) and liaise with the Brand Director, HR or management as needed.
• Oversee boutique administration, ensuring smooth front and back-office operations.
• Fulfill additional management duties as required to support the boutique and broader business objectives.