Title: Customer Account Manager

Type: Full-time (PERM)

Location : Burbank, CA (hybrid, preferably onsite 2-3 days/week)

Salary: Up to 170,000 + bonus

Industry: Aerospace and Defense

Must:

• Minimum of five years of experience managing customers for Aerospace/Defense
• Strong problem-solving skills with a senior-level business acumen
• Experience supporting defense OEMs and/or aftermarket programs
• Customer-oriented and operates with a sense of urgency
• Bachelors Degree in relevant field of study

Responsibilities :

• Maintain communication with internal teams and external stakeholders
• Negotiate and establish long-term business with key customers
• Partner with operations and demand team for optimal forecast accuracy
• Manage customer claims and mediate accordingly with a sense of urgency
• Foster relationships with engineering, program management, pricing, demand management, business development, and other internal teams that are crucial to optimal customer satisfaction