IT Field Service Operations Manager

Location: Tampa, FL (Candidates must reside in or near Tampa, FL)

Job Type: Full-Time

Travel: Required (Nationwide)

Job Summary:

Form 10 is seeking a highly skilled and experienced IT Operations Manager to join our team. The ideal candidate will have a strong background in IT service management, exceptional leadership skills, and the ability to manage and support a nationwide customer base. This role requires a proactive individual who can oversee field service operations, ensure customer satisfaction, and drive continuous improvement.

Key Responsibilities:

• Manage Field Service Operations: Oversee the daily operations of national IT field service team, ensuring efficient and effective service delivery to end customers.
• Technical Customer Support: Provide exceptional support to customers, addressing their IT needs and resolving issues promptly.
• Team Leadership: Lead and mentor a team of field service technicians, fostering a collaborative and high-performance work environment.
• IT Ticketing Systems: Experience with IT Field Service ticketing systems (e.g., Service Now, ConnectWise, Salesforce, etc.) to track, manage, and resolve service requests.
• Travel: Travel to customer sites across the country as needed to provide on-site support and build strong customer relationships.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance service quality and efficiency.
• Communication: Maintain clear and effective communication with customers, team members, and other stakeholders.

Qualifications:

• Education: BA in Information Technology, Computer Science, business, or a related field. ITIL, PMP, or other relevant certifications are a plus.
• Experience: Five years of IT service management, field service operations and/or project/program management experience.
• Leadership: Proven experience in line management and team leadership.
• Technical Skills: Proficiency with IT ticketing systems and related technologies.
• Problem solving: Strong analytical and problem-solving abilities.
• Location: Form 10 requires work from our HQ Office in Tampa, FL. 
• Travel: Willingness and ability to travel nationwide to visit customers.
• Customer Focus: A customer-centric approach with a commitment to delivering high-quality service.
• US Citizenship required by our customer base; no dual citizenship permitted.

Pay: $65,000 - $80,000

Benefits:

• Health Insurance
• Paid time off
• Retirement plan

100% drug free workplace policy.

About Form 10:  Form 10 Group, Inc. is a premier provider of comprehensive outsourced professional Information Technology services to large corporations serving the public sector and government agencies, nationwide. Our services include large scale deployments of new equipment and solutions, enterprise field maintenance and help desk, program management and logistics, and technical support.

Form 10 Group values the power and possibilities that come from diversity, collaboration, and inclusion in its workforce, and we strive to maintain a workplace free from discrimination. We choose our future team members based on their job-related skills and talents, character and behavior traits, accomplishments, and work experiences. Form 10 Group provides equal opportunity to all employees and applicants, without regard to race, gender, religion, national origin, age, veteran status, disability, pregnancy, marital status, sexual orientation, or sexual identification.