We are seeking a Application Support Manager to lead a team supporting mission-critical applications for a large user base. The ideal candidate will evaluate current processes, improve efficiencies, and establish best practices for software support and application management. This role requires a proactive leader who can drive strategic initiatives, mentor the team, and ensure seamless application performance for public safety and other critical functions.

Key Responsibilities:

• Assess and optimize software support processes and resources.
• Develop strategies for application upgrades, support, and portfolio management.
• Implement efficiency improvements and establish best practices.
• Collaborate with stakeholders to align technology goals.
• Mentor and lead the support team toward achieving high performance.

Qualifications:

• Minimum 5 years of experience in software support or related roles.
• Experience managing enterprise-level software (large user bases).
• Proven leadership and process improvement skills.
• Strong strategic vision and initiative.
• Bachelor's degree preferred.